Refund Policy

Last Updated: June 2026

At Untamed Girl, each order is created especially for you. Because many of our products are made to order, we have a different return policy than traditional retail stores.

Please review our policy before placing your order.

Made-to-Order Products

Most Untamed Girl products are produced specifically for you after your order is placed.

This helps reduce waste and overproduction while allowing us to create products intentionally.

As a result, we do not accept returns or exchanges for:

Buyer's remorse
Incorrect size selection
Change of mind
Accidental purchases
Preference changes after ordering

Please review all product details, sizing information, and shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, we want to make it right.

Please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos of the product
Photos of the packaging (if applicable)

Once reviewed, we may offer:

A replacement item
A refund
Store credit

depending on the situation.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue.

Replacement eligibility will be determined based on carrier tracking information and fulfillment records.

Packages Marked as Delivered

If tracking information shows that a package has been delivered, Untamed Girl is not responsible for lost or stolen packages.

Before contacting us, please:

Check around your delivery location
Contact household members
Check with neighbors
Contact your local postal carrier

Order Changes & Cancellations

Because production begins quickly, we cannot guarantee order changes or cancellations once an order has been submitted.

If you need assistance, please contact us immediately after placing your order and we will do our best to help.

Digital Products

Due to the instant-access nature of digital products, all digital product sales are final.

This includes but is not limited to:

E-books
Guides
Workbooks
Planners
Templates
Printable downloads

Refunds will not be issued for digital products once access has been granted or files have been delivered.

If you experience technical issues accessing your purchase, please contact us for assistance.

Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow 5-10 business days for your financial institution to process and post the refund.

Contact Us

For questions regarding returns, refunds, or order issues, please contact us at:

contact@untamedgirl.com

Please include your order number when reaching out so we can assist you as quickly as possible.

Thank you for supporting Untamed Girl.

Stay Untamed.

It's Not Just a Mood. It's a Lifestyle.